Comments on: Enterprise Rent-a-Car has lost my business http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/ blogging good eats and random thought since 2007 Sat, 17 Apr 2010 23:27:26 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Charlie http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/comment-page-1/#comment-604 Charlie Sat, 06 Jun 2009 18:07:38 +0000 http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/#comment-604 A very similar thing happened to me yesterday. After we walked around to inspect the vehicle IN THE POURING RAIN, the rep showed me the contract. I was renting a cargo van and the rep told me that since I didn't have a commercial license I needed to add the extra damage waiver. Then she asked if I was going alone and I said no so she said I had to add another insurance waiver for the passenger. Never was the word "optional" uttered or I would've at least known that I had a choice in the matter. So what should've cost $75/day turned out to be more than $100 not including gas! I called them today to complain and the rep said I should've read the contract. I told him it's difficult to read when there's a downpour of rain that was washing over me and the contract. He said I should've just gone inside. It was my first time ever renting a vehicle so it's not like I knew what I was doing. It was only afterwards when I asked a friend who has rented a van before about having extra fees that I discovered it wasn't required as the rep implied. I totally feel they took advantage of the situation. And yes I did sign a contract but they should still not be allowed to get a pass on being deceitful. My next course of action is to place an informal complaint to their corporate office and see if there's any follow up on their end. Fingers crossed. A very similar thing happened to me yesterday. After we walked around to inspect the vehicle IN THE POURING RAIN, the rep showed me the contract. I was renting a cargo van and the rep told me that since I didn’t have a commercial license I needed to add the extra damage waiver. Then she asked if I was going alone and I said no so she said I had to add another insurance waiver for the passenger. Never was the word “optional” uttered or I would’ve at least known that I had a choice in the matter. So what should’ve cost $75/day turned out to be more than $100 not including gas!
I called them today to complain and the rep said I should’ve read the contract. I told him it’s difficult to read when there’s a downpour of rain that was washing over me and the contract. He said I should’ve just gone inside. It was my first time ever renting a vehicle so it’s not like I knew what I was doing. It was only afterwards when I asked a friend who has rented a van before about having extra fees that I discovered it wasn’t required as the rep implied. I totally feel they took advantage of the situation. And yes I did sign a contract but they should still not be allowed to get a pass on being deceitful. My next course of action is to place an informal complaint to their corporate office and see if there’s any follow up on their end. Fingers crossed.

]]> By: Todd http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/comment-page-1/#comment-598 Todd Sun, 01 Feb 2009 18:32:28 +0000 http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/#comment-598 I don't like Enterprise mostly because when you rent a car they insist on walking out to the car with you and doing a damage inspection. Their entire rental process takes at least 10-15 minutes longer than most other companies. I much prefer to use Alamo or Thrifty, who are often cheaper and quicker. Hertz is very good but almost always more expensive. I don’t like Enterprise mostly because when you rent a car they insist on walking out to the car with you and doing a damage inspection. Their entire rental process takes at least 10-15 minutes longer than most other companies. I much prefer to use Alamo or Thrifty, who are often cheaper and quicker. Hertz is very good but almost always more expensive.

]]> By: Mozilla and other open source customer service better than I expected : discover fire http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/comment-page-1/#comment-597 Mozilla and other open source customer service better than I expected : discover fire Sun, 01 Feb 2009 16:01:35 +0000 http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/#comment-597 [...] What’s different is most likely my expectations given the situation. I expect commercial corporations, like banks, phone companies, rental car companies, cable companies, to treat people appropriately and handle our complaints with interest and genuine care. I expect to deal with real people who I could potentially talk to again and again, and not just be shuttled around the system with a “complaint identification number.” After all, if they show they care, they might just get more money from me. Sadly, that seems to rarely be the case anymore, as even my wife has gotten into corporate customer service bashing on her blog. [...] [...] What’s different is most likely my expectations given the situation. I expect commercial corporations, like banks, phone companies, rental car companies, cable companies, to treat people appropriately and handle our complaints with interest and genuine care. I expect to deal with real people who I could potentially talk to again and again, and not just be shuttled around the system with a “complaint identification number.” After all, if they show they care, they might just get more money from me. Sadly, that seems to rarely be the case anymore, as even my wife has gotten into corporate customer service bashing on her blog. [...]

]]> By: Robert Konigsberg http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/comment-page-1/#comment-595 Robert Konigsberg Sun, 01 Feb 2009 04:39:31 +0000 http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/#comment-595 Janna you do not need defending, but that's the best part of marriage, the other person picks up where you leave off. I hope this follow-up phone call yields good results. Janna you do not need defending, but that’s the best part of marriage, the other person picks up where you leave off.

I hope this follow-up phone call yields good results.

]]> By: Jeremy Osborne http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/comment-page-1/#comment-594 Jeremy Osborne Fri, 30 Jan 2009 23:39:12 +0000 http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/#comment-594 I called them up and had a bit of a chat with them about this. Not that you need defending, but it was fun to do. They should be calling you within "two business days" to apologize. Let me know if they actually do that. I called them up and had a bit of a chat with them about this. Not that you need defending, but it was fun to do. They should be calling you within “two business days” to apologize. Let me know if they actually do that.

]]> By: jannamo http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/comment-page-1/#comment-593 jannamo Fri, 30 Jan 2009 00:22:50 +0000 http://jannamo.com/blog/enterprise-rent-a-car-has-lost-my-business/#comment-593 Just to be clear, I realize now that I should have asked for Scott's supervisor while I was on the phone with him. No one on a customer service line is trained to respond to a customer with sarcasm and absolutely zero suggestions to help, but frankly, I was having a moment and not thinking too clearly. Just to be clear, I realize now that I should have asked for Scott’s supervisor while I was on the phone with him. No one on a customer service line is trained to respond to a customer with sarcasm and absolutely zero suggestions to help, but frankly, I was having a moment and not thinking too clearly.

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